Duration : 12 Months ( Covers 4 areas of Specialisation)
Courses can be done as stand alone or as a combination
Food and Beverage Sales and Service
This program is ideal for individuals who want to gain valuable skills for use in the Food and Beverage Service industry. Students will gain confidence in running food and beverage outlets, handling payments, menu design, wine service, table setting, bar and beverage service as well as different service styles.
Housekeeping Operations
This program provides a detailed overview of housekeeping operations including hiring and retaining staff, how to plan and organize for the day to day operations of the department. It will also bring out why the housekeeping department is a critical department which ensures the smooth flow of activities in rooms division.
Reception/ Front Office Operations
The aim of this program is to bring efficiency in the front office department. It trains students in managing the various stages of the guest cycle, revenue management, front office systems, forecasting, among other things. Students will also be taken through managing the reservations process in an establishment.
Barista Skills
A Barista is a professional who makes and serves beverages such as coffee, tea and specialty beverages. They take customer orders and payments. They also maintain their working area ensuring it is clean.
Are you interested in working as a Barista? Perhaps you are already working but do not have the appropriate qualifications.
Generic Modules
- Introduction to the Hospitality Industry
- Personal Grooming and Etiquette
- Personal Hygiene and Safety
- Understanding Business Success
- Providing Guest Service
- Sustainability in the Hospitality Industry
- Professional Workplace Standards
- Computer Literacy Program
- First Aid Course
Specialised Modules:
- Menu Knowledge
- Deliver Food and Beverage Service
- Preparing Beverages for Service
- Product Knowledge for hot and cold beverage, alcoholic and non-alcoholic beverages
- Principles of Housekeeping Services
- Inventory Management
- Preparing to service guest rooms and public areas
- Servicing guest rooms and public areas
- Principles of Reception Services
- Operating Reception Systems
- Managing the Guest Cycle
Industrial Attachment
Students will be attached at a commercial establishment for three months. Practical training will be done at our practical partners including hotels, restaurants and catering venues. Students will e compiling a Portfolio of Evidence during this attachment.
Upon completion:
- Diploma in Food and Beverage Service
- Diploma in Housekeeping Operations
- Diploma in Reception Operations